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Returns/Warranty Policy: The Hover boards come with 1 month limited warranty against manufacturer defects. Any damage incurred by improper usage,negligence, alterations would not be covered by the warranty. All Hoverboards are tested for quality before shipping. If you notice something wrong with your Hoverboard, please immediately stop use and document by taking pictures and emailing us details. If your board is found to be defective for any reason, we will immediately send a replacement and shipping label so you can send back the defective Hoverboard (30-days from date of purchase only).

NOTE - If you fail to follow warranty policy we will not be able to honor a full exchange. Please make sure you contact us immediately if something is wrong. Please contact us via email at hoverboardsafe@gmail.com and include your order # and a brief description of your issue.

If it is past the 30 day warranty and you have an issue with your board, we will refer you to a hoverboard repair center in California where you will have to pay to ship your board and also pay for the cost of the repair.

 

If you don't agree to these terms, please don't purchase off of our web site.  We will do the best to help you solve all and any issues you may have, as we are dedicated to great customer service.  But we are strict with our policies.

 

Order cancelations must incur within 48 hours of the purchase date. THERE IS A 15% RESTOCKING FEE. No refunds will be given given after 48 hours from the purchase date. Returns are still applicable after the item has been received.

 

NOTE - PLEASE READ THE RETURN POLICY, 30DAYS FROM DATE OF PURCHASE, YOU MAY RETURN YOUR BOARD ONLY IF STILL IN NEW CONDITION, HOWEVER, THERE IS A 15% RESTOCKING FEE + CUSTOMER MUST PAY TO SHIP

Refunds: 

Order cancelations must incur within 48 hours of the purchase date. THERE IS A 15% RESTOCKING FEE. No refunds will be given given after 48 hours from the purchase date. Returns are still applicable after the item has been received.

Email hoverboardsafe@gmail.com to process returns. Most refunds are processed same day by our Customer Service team and take the banks 3-5 days to issue funds back onto your card.