Returns/Warranty Policy: The Hoverboards come with a 1-month limited warranty against manufacturer defects. Any damage incurred by improper usage, negligence, alterations would not be covered by the warranty. All Hoverboards are tested for quality before shipping. If you notice something wrong with your Hoverboard, please immediately stop use and document by taking pictures and emailing us details. If your board is found to be defective for any reason, please contact us.
NOTE - If you fail to follow warranty policy we will not be able to honor a full exchange. Please make sure you contact us immediately if something is wrong. Please contact us via email at firstname.lastname@example.org and include your order # and a brief description of your issue.
If you don't agree to these terms, please don't purchase off of our website. We will do the best to help you solve all and any issues you may have, as we are dedicated to great customer service. But we are strict with our policies.
Order cancellations must incur within 48 hours of the purchase date. THERE IS A 15% RESTOCKING FEE. No refunds will be given after 48 hours from the purchase date. Returns are still applicable after the item has been received.
NOTE - PLEASE READ THE RETURN POLICY, 30DAYS FROM DATE OF PURCHASE, YOU MAY RETURN YOUR BOARD ONLY IF STILL IN NEW CONDITION, HOWEVER, THERE IS A 15% RESTOCKING FEE + CUSTOMER MUST PAY TO SHIP
Order cancelations must incur within 48 hours of the purchase date. THERE IS A 15% RESTOCKING FEE. No refunds will be given given after 48 hours from the purchase date. Returns are still applicable after the item has been received.
Email email@example.com to process returns. Most refunds are processed same day by our Customer Service team and take the banks 3-5 days to issue funds back onto your card.